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The Genius Bar is a tech support service provided by Apple Inc. The locations provide concierge-style, face-to-face support for customers from "Geniuses" who are specially trained and certified by Apple, with multiple levels of certification depending on the products serviced. Many of the services are provided for free, regardless of the product's warranty status. For problems that require repairs to hardware, most of the work can be completed on-site, while customers wait.
If the in-house technician needs to send the affected device to an Apple Repair Center, most repaired or replaced iPhones will be returned or ready for pickup in approximately 3 business days. Ron Johnson , the former senior vice president for retail, often referred to the Genius Bar as the "heart and soul" of the Apple Store. The layout of a Genius Bar previously consisted of at least two 15" or 17" current Apple Portable Computers, often mounted on "floating" stands. Employees now use iPads with similar software to check in machines for repairs.
LCD screens behind the Bar play looped videos which offer tips to customers waiting for help. Stools can be found in front of the Bar for people to sit and chat with each other or with employees. The "Red Telephone" sometimes seen behind the Genius Bar was a direct line to Apple product specialists, allowing for problems and questions too complicated for the in-store employees to answer. The employees can also be viewed as the local representatives of AppleCare.
They offer personal support when customers have problems or questions relating to their Apple products. Most services carried out at the Genius Bar are free. Non-warranty service which is paid for by the customer when repairs are complete is also routinely performed. In some countries, Apple has service depots where portable repairs for issues such as accidental damage can be completed for a flat rate.
Most portable computer repairs and all desktop repairs are performed in-store and completed overnight or within a few days. After its release in , iPad appointments also fell under the Family Room Specialists.
Larger support teams are headed up by the "Lead Genius", who schedules workers, and handles customer service issues at the Genius Bar. The Lead Genius is assisted by "Genius Admins", who is in charge of managing the administrative paperwork, organizing the Geniuses' work and liaising with customers about their repairs. When customers have concerns, the prescribed response in the manual is the "Three Fs:" Feel, Felt, and Found technique.
Currently, Apple offers the Genius Bar for technical support, and has Creatives — software trainers — available at all times to answer less technical questions. Over the years, Apple has experimented with ways of offering service and support to complement the Genius Bar. Some examples, all now defunct, include:. Open Lab to date is only offered at the West 14th Street location. Apple has also branded features in their iTunes application "Genius" that make musical suggestions based on the user's observed taste.
From Wikipedia, the free encyclopedia. Tech support station for Apple retail stores. Archived from the original on Retrieved Mac World. Retrieved 3 March In reality, many stores never used the red phone after all, the idea was the Geniuses are supposed to be geniuses, right?
Eventually, the phones were removed. Retrieved 31 August Archived from the original on 2 September Macworld Australia. Archived from the original on 10 September The Christian Science Monitor. Retrieved 30 November Apple Inc. History Outline Timeline of products. Classic Mini Nano Shuffle Touch. Mini Air Pro Accessories. Card Pay Wallet. Arthur D. Sugar Susan L. Woolard Jr. Jerry York. Italics indicate discontinued products, services , or defunct companies.
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Some examples, all now defunct, include:. Open Lab to date is only offered at the West 14th Street location. Apple has also branded features in their iTunes application "Genius" that make musical suggestions based on the user's observed taste. From Wikipedia, the free encyclopedia. Tech support station for Apple retail stores. Archived from the original on Retrieved Mac World. Retrieved 3 March In reality, many stores never used the red phone after all, the idea was the Geniuses are supposed to be geniuses, right?
Eventually, the phones were removed. Retrieved 31 August Archived from the original on 2 September Macworld Australia. Archived from the original on 10 September Reunion Island Ideal for sporty, adventurous bon vivants.
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Find up-to-date information about key topics and basic troubleshooting tips for all three apps. The Pro Video Formats package is a free download available to all Mac users. It provides support for a range of video codecs used in professional video workflows. Tap into a rich source of information sharing and support by visiting a Final Cut Pro blog, participating in a web forum, or attending a user group in your area.
Read about collaborative video editing from the company behind the Jellyfish shared storage device. Discover the latest video editing tutorials and tips for Final Cut Pro, delivered by the video experts at PremiumBeat. Final Cut Pro. Free Trial Free Trial. Buy Final Cut Pro. Expand All Collapse All. Learn more about Motion Magic in Under 60 Minutes. In-Depth Training Learn techniques for media management, audio editing, color grading, and more in this deep-dive series designed for pros.
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